Customer Care


{“@context”:””,”@type”:”FAQPage”,”@id”:””,”mainEntity”:[{“@type”:”Question”,”name”:”Which IOP product to choose?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”If you’re completely new to self tanning OR [if you’re used to using traditional mousse tans] and not quite sure where to start, I’d recommend our Self Tanning Drops. These are color correcting tan concentrates, which you can mix into your favorite skincare and body care, making them super easy to incorporate into your normal routine.<br><br>You can use between 1 and 12 drops and I’d recommend starting off with fewer drops, to build up to your preferred level of glow. As an example, for a natural, sun-kissed tan I like 3 drops in my moisturizer and to match that, I would then apply 3 drops to a dollop of body lotion to each of my arms, 3 drops to the front of my torso and 3 to my back. On the legs, I would add 6 drops per leg, for the lower and upper leg.<br>Regarding the shade, we would recommend choosing the colour based on your natural skin tone, just like you would choose a foundation, but our products will also help to minimise the appearance of some common skin concerns:<br><br>• Light, with peach correctors, will brighten and add radiance<br>• Medium, with green correctors, reduces the appearance of redness<br>• Dark, with violet correctors, helps to balance ashy tones in the skin<br><br>Which product you choose depends on your personal preference and sometimes even on the time of year. For summer, I love keeping our Self Tanning Water in the fridge. This will tan and refresh your skin at the same time and sets really quickly, so maintaining your color is completely hassle free.<br>​”}},{“@type”:”Question”,”name”:”What colour suits me?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”We would recommend choosing the shade that best describes your current skin-tone, not the tone you want to achieve.<br><br>If you have fair or have a slightly discolored uneven skin tone, use the peach drops, formulated with OXY-glow, which will give you a day out in the sun, light sun-kissed tan.<br><br>If you have some redness or light/medium complexion use the green drops, formulated with SuperBalance complex, for a weekend away medium golden glow.<br><br>If you have yellow or sallow skin-tone or a more olive complexion, use the violet drops, formulated with HyperViolet complex, for a tropical vacation dark bronzed glow and to brighten the skin.<br><br>If you are unsure, you can send us a picture of your skin tone and we would be more than happy to advise which shade is best for you.<br>​”}},{“@type”:”Question”,”name”:”How long will my glow last?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”All our tanning products are developed to last up to one week and to fade like your natural suntan would.<br><br>For best results, we would suggest exfoliating prior to application and reapplying your preferred product every few days while keeping your skin super hydrated – this will help keep you glowing for longer.<br><br>Feel free to use our Self Tanning Water daily over your makeup! It makes the BEST setting mist and blends your products together seamlessly.”}},{“@type”:”Question”,”name”:”How to apply the drops?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Start by mixing between 2-12 drops with your favorite skincare in the palm of your hand. Any formulation of serum, oil, lotion or moisturiser will work. The more drops you use, the deeper your glow will be. Always start out with less drops, as it’s easier to reapply for a deeper color.<br>Be sure to moisturize your hands, knees, elbows & feet before tanning your body, as these areas are generally drier and product tends to cling to them. It’s also really important to cover/ glide over the skin completely with product to ensure a flawless, streak-free application. And once you’ve applied, don’t forget to wash your hands with soap and water to avoid stained hands!”}},{“@type”:”Question”,”name”:”Can I use your products on my face?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Each of our products are formulated to be able to be used on your face, as they’re non-comedogenic & packed with skin-loving ingredients that won’t clog your pores.<br>”}},{“@type”:”Question”,”name”:”Can I pre-mix drops with my skin-care?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Great question regarding pre-mixing your drops with your moisturizer! I have checked in with our product development team and they have advised against this, but I am happy to explain why. If the drops are not mixed/used immediately there could be a lesser result to the depth of colour achieved, this is due to the product oxidising when it is outside of the bottle. Please don’t worry if you are pre-mixing and using on the same day, this would mostly apply to after 24 hrs.<br>”}},{“@type”:”Question”,”name”:”How to prevent dark spots/uneven tan?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”It sounds like the product may be clinging to drier areas of the skin, so we would suggest a gentle exfoliation prior to application, this should ensure a more even application. It’s also worth noting that any areas of skin that are more pigmented will hold onto the product and can give a deeper result. In this case we would advise applying a barrier on these areas ie. a richer moisturizer or balm before application, specifically in your areas of concern.<br>”}},{“@type”:”Question”,”name”:”Can I wear make up after applying your products?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Yes, you can absolutely apply make up after using our products. We would recommend allowing the product to dry completely before applying make up in order to give an even result.<br>”}},{“@type”:”Question”,”name”:”How much of the product should I be using?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”With regards to applications, it really does depend on how much you use and your size (if you are taller, you will naturally use more than someone who is shorter). With our water and mousse products, you can expect to get at least six full body applications from one bottle. With our drops, it depends on how many drops you use, as you can apply between 1-12 drops per area of the body. However, even when applying the maximum number of drops to each limb and the front and back of your torso, you will still get at least six applications.<br>”}},{“@type”:”Question”,”name”:”Can I mix your products with SPF?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”While we absolutely recommend the use of a daily SPF to protect your skin, we would advise against mixing the drops with SPF, as the two together may dilute each other and therefore lower the effectiveness of your sunscreen.<br>To make sure you are getting the best glow and protection, we would recommend applying your drops with your favorite moisturiZer, waiting a few minutes for it to sink in and then applying your SPF on top.”}},{“@type”:”Question”,”name”:”How to prep skin?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Before applying our products, we would always recommend prepping your skin 24 hours before application. Any shaving, exfoliating and moisturizing should be done the day before to ensure you have the perfect base. (It’s all about the base!)<br>Immediately before application, we would recommend applying a small amount of moisturizer to dryer areas, such as knees, feet and elbows to help avoid any product build and help achieve a flawless end result.”}},{“@type”:”Question”,”name”:”How long does it take to dry/when can I get dressed?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”We would recommend allowing our products to fully dry for a few minutes before dressing. If you would like to speed up your drying time, you can use a hairdryer on the cool setting.”}},{“@type”:”Question”,”name”:”When can I shower after applying?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”We would recommend waiting between 6-8 hours to shower, however, as our clear formulations do not contain a guide colour, this is not immediately necessary.<br>For the longest lasting tan, you can even let your tan develop for around 12 hours!”}},{“@type”:”Question”,”name”:”Can I work out after applying the product?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”With any of our products we would advise limiting sweat/working out whilst the tan develops to ensure the best possible result.<br><br>If you have worn your tanner for 4-6 hours already and have achieved your desired shade, feel free to rinse the tanning developer off and carry on with your workout after that. This should prevent any unevenness in your tan.”}},{“@type”:”Question”,”name”:”Do all your products contain DHA?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”All our tans, with the exception of Disco Tan, contain naturally derived DHA. Disco Tan is an instant product, so this will wash off in the shower.”}},{“@type”:”Question”,”name”:”Is inhaling the water by accident ok?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”I can confirm that there are no harmful chemicals in our products, and DHA tanning products are widely used around the world in tanning booths where you are more than likely to breathing in some product. As our Water sprays as a mist on to the skin, you will not be using a large amount of product at any one time. We recommend when applying the product directly to your face to close your eyes and take a deep breath before you spray.”}},{“@type”:”Question”,”name”:”Is there fragrance in these products?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Our products contain our signature peppermint and eucalyptus fragrance. This comes from both naturally derived oils and a low concentration of synthetic components. A full list of ingredients for each of our products can also be found on our product pages.”}},{“@type”:”Question”,”name”:”Are these products safe during pregnancy/breast-feeding?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”The Cosmetic Toiletry and Perfumery Association (CTPA) has confirmed that it is safe to use self tanning products during pregnancy and breast feeding. We would, however, recommend consulting your doctor or midwife if you have any concerns, to ensure you receive advice that is 100% tailored to your individual needs.”}},{“@type”:”Question”,”name”:”When do these products expire?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”All our products last one year opened or two years unopened.”}},{“@type”:”Question”,”name”:”Can you replacement my broken dropper?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”I’m really sorry to say that we aren’t able to provide replacement droppers for this product. In this case, we would recommend contacting your original place of purchase to check whether they may be able to provide you with a replacement bottle.<br>​”}},{“@type”:”Question”,”name”:”Will swimming make my tan uneven/patchy?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Your tan will develop fully within 6 to 8 hours and we would recommend avoiding moisture or direct contact with water during this time, in order to prevent the development process being stopped. You can also shower the product off before this point, once you’re happy with your colour. However, once the full development time has been reached, the tan will fade evenly over the course of 7 days and you can absolutely swim in a pool, lake or the sea. Please be aware that swimming in chlorinated water and very hot showers can make the color fade more quickly.<br>​<br>​Generally a mid-week top up will refresh the color and on non-tanning days we’d recommend keeping the skin well moisturized and lightly exfoliating once or twice a week. If you do find your tan fading a little more quickly, you may want to reapply a day sooner.<br>​”}},{“@type”:”Question”,”name”:”Are you products waterproof?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”Your tan will develop fully within 6 to 8 hours and we would recommend avoiding moisture or washing your face within this time, in order to prevent the development process being stopped. However, once the full development time has been reached, the tan will fade evenly over the course of 7 days and you can shower and bathe as normal. Please be aware that very hot showers/baths, swimming in chlorinated water, or frequent use of exfoliating products can make the colour fade more quickly.<br>​”}},{“@type”:”Question”,”name”:”How to remove tan?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”To remove your tan quicker, we would recommend using a liquid exfoliator (glycolic/ lactic acids work well) and buff off with a muslin face cloth, this will fade the tan much quicker within a day or so.<br><br>I have also found that physical exfoliators that have a bit of glycolic or lactic acid are super helpful too. I’m not sure if you have one of these available, but I have found that using a dry brush usually helps me correct mistakes if I have not properly blended around my wrists or feet.<br>​”}},{“@type”:”Question”,”name”:”Are your products vegan?”,”acceptedAnswer”:{“@type”:”Answer”,”text”:”We’re delighted to confirm that our products are 100% Vegan & Cruelty Free. We also source and use the very best, naturally derived ingredients in our formulations. We are proudly cruelty free and we do not test on animals. We also do not sell our products in countries which require third-party animal testing.<br>​”}}]}

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Self-tan with babe @jacimariesmith using our Hyglo Body Serum!💧

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