Customer Care

Privacy Policy

Who we are

Our website address is:

What personal data we collect and why we collect it

Contact forms


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

How we use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.


This Website Will:

  • Remember what is in your shopping basket
  • Remember where you are in the order process
  • Remember that you are logged in and that your session is secure.  You need to be logged in to complete an order.

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).


This Website Will:

  • Track the pages you visits via Google Analytics


This Website Will:

  • Allow you to share pages with social networks such as Facebook (If available)
  • Allow you to share pages via Add This (If available)


We partner with Rakuten Advertising, who may collect personal information when you interact with our site. Rakuten Advertising may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please use the below links.

Privacy policy:

Services Privacy Policy

If you would like to revoke your consent at any time, you may do so by clicking the ‘Privacy Settings’ button below.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Your rights:

Where we send your data

Visitor comments may be checked through an automated spam detection service.


The purpose of this privacy notice is to tell you about the information we collect from you when you enter our prize draws and competitions. When we collect your personal data we are acting as a data controller and we must provide you with information about us, about why and how we use your personal data, and about your rights in respect of your personal data. Our details are as follows:

Our name is We Are Luxe Limited and our address is St Vincent Plaza, 319 St. Vincent Street, Glasgow, G2 5LD, United Kingdom. You can contact us at that address by post or you can email us at [email protected].

The personal data that we collect

When you enter our prize draws or competitions, we collect your social media username and we may also ask you for your name, your email address, your phone number, and your postal address, along with any other information required for entry into prize draw or the competition or required to notify you of winning or to deliver a prize to you.

Why we collect your personal data

We will use your information to ensure that the rules of the prize draw or competition are adhered to, to determine whether you have won according to the competition or prize draw rules and to contact you if you win a prize. If you win we will notify you of this via phone or email, and we may have the prize delivered to your postal address.

We collect and process the personal data that you provide for entry into competitions and prize draws because you have given us your consent to do so, by entering the prize draw or competition. You are not obliged to enter any prize draw or competition. You can withdraw your consent at any time by contacting us at [email protected]. In this event, we will stop the processing as soon as we can. However, this will not affect the lawfulness of any processing carried out before your withdrawal of consent. Withdrawal of consent may affect our ability to contact you if you are a winner and we may need to reallocate a prize in that event.

As stated in the terms and conditions of the competition or prize draw, the law requires that we must either publish or make available information that indicates that a valid award took place. The terms and conditions explain how you can object but we must still provide the information and winning entry to the UK Advertising Standards Authority on request.

What we do with your information and how long we retain it

The personal data that we collect for the competition or prize draw is stored in a database. It is not sent outside of the UK/European Economic Area. We will not sell your personal data or share the personal data gathered with any other third parties unless we need to do that for the purpose of awarding a prize. For example we may need to share your data with agents who deliver prizes or with entities providing the prizes (e.g. where a voucher is provided).

We will retain your personal data only until the prize draw has taken place or the competition has been judged and the prize has been successfully claimed, unless you have opted to be added to our database for marketing purposes.

Your rights

You can ask us what information we hold about you, and you can also ask us to correct your personal data if it is inaccurate. You can ask for your personal data to be erased and you can ask for us to give you a copy of the personal data we hold about you. You can also ask us to stop using your information. The easiest way to do this is to withdraw your consent. You can do this at any time, by emailing or writing to us using the contact details above or by clicking the unsubscribe link at the end of any materials we send to you by electronic means.


We would welcome the opportunity to address any complaints you may have. If you have a complaint about our use of your information, you can contact the UK Information Commissioner’s Office via their website at or write to them at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Cheshire SK9 5AF

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