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Shipping & returns

Hey babe, as you know, the health and wellbeing of our team is our biggest priority. With our head office staff working from home, we’ve also put in place appropriate social distancing measures at our warehouse.

We’re limiting the opening hours of our web store from 8am (BST) to 6pm (BST) to allow our team to fulfil orders safely and within the current recommended government guidelines. We’ve also staggered the number of staff working at one time, meaning that your order can take up to 14 days to arrive. Please be aware, we’re doing all that we can to get everything out as quickly as possible in spite of the circumstances.

Due to ongoing restrictions, we’re unable to fulfil orders placed from New Zealand, Australia and Italy. We will continually monitor and review this situation, and will resume shipping here again as soon as we can!

We’d like to thank you for your love and support during these times. We hope you’re all staying safe.

Love, Team IoP x

Delivery

We offer Free Standard Delivery to the UK and Northern Ireland, please allow up to 14 working days as standard from the order being received during the current COVID-19 period.

 

Currently, due to high volumes of orders you may experience a delay to delivery compared to normal.

 

For any queries regarding orders that have not arrived after 14 days, please contact: hello@theisleofparadise.com.

 

Returns and Refunds

We hope that you love your IOP tan! However, if for any reason you are not 100% satisfied, you may return any product in its original condition for a full refund within 14 days from delivery.

 

If the product you receive is damaged or faulty in any way, or not what you originally ordered, please contact us on: hello@theisleofparadise.com. If the product is unused and in appropriate condition, we will repair/replace the product or offer you a refund.

 

If you have changed your mind and are looking to cancel your order, please contact us as soon as possible at: hello@theisleofparadise.com. If you cancel your order after it has been dispatched, you will be required to arrange and pay for the return of the product to us.

 

UK Return address: Isle of Paradise, C/O Steder Group UK Ltd, Unit 3 Sentinel Court, Atholl Avenue, Hillington Park, Glasgow, G52 4UG

 

United States & Canada Return address: Isle of Paradise, PDR Returns, 90 Mayfield Ave, Edison, NJ 08837

 

Please ensure you obtain Proof of Postage when you return the product to us. We will process the refund due to you as soon as possible, and a credit will automatically be applied to you on the original method of payment within 14 days.

 

If you have not received your refund within 14 days, please contact us at hello@theisleofparadise.com.