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Shipping & returns

Hey babe, as you know, the health and wellbeing of our team is our biggest priority. With our head office staff working from home, we’ve also put in place appropriate social distancing measures at our warehouse.

We’d like to thank you for your love and support during these times. We hope you’re all staying safe.

Love, Team IoP x

Shipping

DESTINATION DELIVERED BY EXPECTED ARRIVAL COST
UNITED STATES USPS 3-7 BUSINESS DAYS $8.20
UNITED KINGDOM UPS 4-8 BUSINESS DAYS FREE
EUROPE UPS 7-14 BUSINESS DAYS €10
REST OF THE WORLD UPS 7-14 BUSINESS DAYS £15

Where we deliver to

We offer Free Standard Delivery to the UK and Northern Ireland, please allow up to 7 working days as standard from the order being received during the current COVID-19 period.

We no longer ship to Canada and Australia at this time. To shop Isle of Paradise in Canada, please visit Sephora. To shop Isle of Paradise in Australia, please visit Mecca.

International areas that we currently offer shipping to are:

United States

UK

Europe

Republic Of Ireland
Belgium
Netherlands
Luxembourg
France
Germany
Austria
Czech
Denmark
Spain
Italy
Portugal
Finland
Sweden
Greece
Poland
Hungary
Romania
Slovenia
Slovakia
Croatia

Rest Of World

Ukraine
Mexico
Switzerland
Norway
Philippines
New Zealand

 

Currently, due to high volumes of orders you may experience a delay to delivery compared to normal.

 

For any queries regarding orders that have not arrived after 14 days, please contact: orders@theisleofparadise.com.

 

Returns and Refunds

We hope that you love your IOP tan! However, if for any reason you need to return your item, you must return the product in its original, unused condition for a full refund within 14 days from delivery.

 

If the product you receive is damaged or faulty in any way, or not what you originally ordered, please contact us on: orders@theisleofparadise.com. If the product is unused and in appropriate condition, we will repair/replace the product or offer you a refund.

 

If you have changed your mind and are looking to cancel your order, please contact us as soon as possible at: orders@theisleofparadise.com. If you cancel your order after it has been dispatched, you will be required to arrange and pay for the return of the product to us.

 

UK Return address: Isle of Paradise, C/O Steder Group UK Ltd, Unit 3 Sentinel Court, Atholl Avenue, Hillington Park, Glasgow, G52 4UG

 

United States & Canada Return address: Isle of Paradise, PDR Returns, 90 Mayfield Ave, Edison, NJ 08837

 

Please ensure you obtain Proof of Postage when you return the product to us. We will process the refund due to you as soon as possible, and a credit will automatically be applied to you on the original method of payment within 14 days.

 

If you have not received your refund within 14 days, please contact us at orders@theisleofparadise.com.