Customer Care

shipping & Returns



Hey babe, as you know, the health and wellbeing of our team is our biggest priority. With our head office staff working from home, we’ve also put in place appropriate social distancing measures at our warehouse.

We’d like to thank you for your love and support during these times. We hope you’re all staying safe.

Love, Team IoP x


Shipping

DESTINATIONDELIVERED BYEXPECTED
ARRIVAL
COST
UNITED KINGDOMDPD4-8 BUSINESS DAYS (14 DAYS DURING BLACK FRIDAY)£3.95
FREE>£25.
REST OF THE WORLDUPS7-14 BUSINESS DAYS£25

Where we deliver to

We offer Free Standard Delivery to the UK and Northern Ireland, please allow up to 4-8 working days as standard from the order being received. During the Black Friday period shipping may take up to 14 days, see here for more FAQs on Black Friday.

Additionally, we are temporarily unable to ship to Europe (including the Republic of Ireland) as a result of COVID-19 restrictions placed on our courier. We will update our shipping locations as soon as this option is available again. We’re so sorry for any inconvenience this may cause however, you can still shop our products at Sephora Europe.


International areas that we currently offer shipping to are:

United States

UK

Rest Of World

Switzerland

Norway

Philippines

New Zealand

For any queries regarding orders that have not arrived after 14 days, please contact: [email protected]


Returns and Refunds

We hope that you love your IOP tan! However, if for any reason you need to return your item, you must return the product in its original, unused condition for a full refund within 14 days from delivery.

If the product you receive is damaged or faulty in any way, or not what you originally ordered, please contact us on: [email protected] If the product is unused and in appropriate condition, we will repair/replace the product or offer you a refund.

If you have changed your mind and are looking to cancel your order, please contact us as soon as possible at: [email protected] If you cancel your order after it has been dispatched, you will be required to arrange and pay for the return of the product to us.

UK Return address: Isle of Paradise, C/O Steder Group UK Ltd, Unit 3 Sentinel Court, Atholl Avenue, Hillington Park, Glasgow, G52 4UG

United States & Canada Return address: Isle of Paradise, PDR Returns, 90 Mayfield Ave, Edison, NJ 08837

Please ensure you obtain Proof of Postage when you return the product to us. We will process the refund due to you as soon as possible, and a credit will automatically be applied to you on the original method of payment within 14 days.

If you have not received your refund within 14 days, please contact us at [email protected].

Let's Get Social

@theisleofparadise

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